How It Works / FAQ’s

Only a very small amount of ash is required – about quarter of a teaspoon per piece. A little goes a long way and you will be able to clearly see them in the finished piece. The ashes are encased inside solid glass. It is a part of the process that some will be left over.

All unused ash is returned to you, along with your completed Memorial Glass® order, unless you request it not to be returned.

Once you have placed your order we will send you a kit which includes a small container for you to put the ashes in.

We ask that you post it back to us via registered mail. When we have made your order we will send it to you along with any unused ashes, also via registered mail.

The kit consists of a small container for the ashes, a return address label and a letter with instructions explaining how to post the ashes to us.

Yes, the white, bubbly streaks that you see in our photographs are actually ashes encased in glass.

Yes, we are happy to do that for you. Your funeral director may also be willing to take care of it for you.

Yes, every piece is individually gift boxed.

Yes, you are welcome to come to our studio. We are open by appointment only. Our address is 16 B Hunter Road, Healesville. Our studio phone number is 03 5962 6413. You can also see samples at any of the funeral homes and crematoriums listed in the links below.

memorialglass.com.au/funeral-directors

memorialglass.com.au/crematoriums

memorialglass.com.au/pet-crematoriums

Please note that as each piece is hand made there are slight variations in colour and size. Due to the differences in screen calibration between various display monitors, the colours you see on your screen may also vary from the actual product. Screen images are intended as a guide only.

Yes, there are two colour combinations that you can choose from for our Galaxy Domes, Spiral Domes, Bubbles Domes, Life Hearts and Comfort Stones. Jewellery is only available in single colours.

It is possible to arrange to see the piece being made. We are located in Healesville, Yarra Valley, Victoria. Please contact us to make arrangements.

It is possible to mix the ashes together, we are happy to do this for you.

Due to the high temperatures we need to work the glass at we can not use hair, it will just burn away. We do have a process for making pendants with hair. You can see them here – https://memorialglass.com.au/product/hair-pendants/

To ensure delivery before Christmas it is a good idea to place your order by the end of October.
We need to recieve the ashes for jewellery orders by the 14th November and for Memorial Domes, Comfort Stones and Life Hearts by the 30th November.

Once we have received the ashes the order will take 4 – 8 weeks to custom make plus a few days for postage. Australia Post delivery timeframe is usually 3 – 10 business days depending on your location.

We do not charge for shipping within Australia.

In the unlikely event that your Memorial Glass® memento arrives damaged we will replace it free of charge as long as we are notified within 14 days of receipt of delivery. Photographic evidence will be required.