FAQ’s

How much ash do you need to make a memorial?

Only a very small amount of ash is required – 1/4 – 1/2 teaspoon per piece is more than enough.

What do you do with any left over ash?

All unused ash is returned to you, along with your completed Memorial Glass order, unless you request it not to be returned.

How do I send you the ashes?

Once you have placed your order we will send you a kit which includes a small container for you to put the ashes in.

We ask that you post it back to us via registered mail. When we have made your order we will send it to you along with any unused ashes, also via registered mail.

What is in the kit?

The kit consists of a small container for the ashes, a return address label and a letter with instructions explaining how to post the ashes to us.

Will I be able to see the ashes in the glass?

Yes, the white, bubbly streaks that you see in our photographs are actually ashes encased in glass.

Can I send you all of the ashes if I am not comfortable removing some of them for you?

Yes, we are happy to do that for you. Your funeral director may also be willing to take care of it for you.

Is there somewhere I can go to see some samples?

Yes, you can come to our studio – Healesville Glass Blowing Studio. We are open Thursday – Sunday 10am – 5pm – Closed every February and during summer we are also closed on days over 30 degrees. It is a good idea to phone and make an appointment. Our address is 416-420 Maroondah Hwy, Healesville (opposite the hospital) Our studio phone number is 03 5962 2211. You can also see samples at any of the funeral homes and crematoriums listed here memorialglass.com.au/funeral-directors

 

What colours are available?

Amber Amethyst Cobalt Blue Sky Blue Emerald Lime Orange Pink Red Yellow

Please note that as each piece is hand made there are slight variations in colour. Due to the differences in screen calibration between various display monitors, the colours you see on your screen may also vary from the actual product. Screen images are intended as a guide only.

Can I have more than one colour put in a Memorial Glass piece?

Yes, you can choose two colours for Galaxy Domes and Swirl Domes. All other products are only available in single colours. When you place an order you will see a box for notes on the checkout page. You can make the request there. You can also phone or e-mail us to discuss any special requests.

Can I see my Memorial Glass being made?

It is possible to arrange to see the piece being made. We are located in The Yarra Valley, Victoria. Minimum order for this option is 4 pieces. Fees may apply. Please contact us to make arrangements.

I have my own design, will you make it for me?

We are happy to discuss the possibilities with you.

Can you mix the ashes of more than one person together?

It is possible to mix the ashes together, we are happy to do this for you.

Can you use hair instead of ashes?

Due to the high temperatures we need to work the glass at we can not use hair, it will just burn away.

How long will it take to receive my order?

Once we have received the ashes the order will take 2-4 weeks to custom make and deliver.

How much do you charge for shipping?

We do not charge for shipping within Australia. For international shipping we charge a flat fee of $80 per order (not per item).

What if my memorial breaks whilst in transit?

In the unlikely event that your Memorial Glass memento arrives damaged we will replace it free of charge as long as we are notified within 14 days of receipt of delivery. Photographic evidence will be required.

 

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