By shopping with Memorial Glass®, you are agreeing to accept the following conditions, under which we provide all our content and services. Please take a moment to read and understand them before you use our site.
Prices and Payment
All prices on the Memorial Glass® website are quoted in Australian Dollars ($AUD), and are inclusive of a 10% Goods and Services Tax (GST). Prices are subject to change without notice.
If an item is listed at an incorrect price, we reserve the right to refuse, cancel or limit any order placed at the incorrect price.
Orders outside of Australia may be liable to duties at their destination. We will not be responsible for any duties charged at their destination.
Memorial Glass® accepts secure payment via Paypal. We also accept Visa or MasterCard payments via Eway’s secure payment gateway to ensure safe and secure payment options.
PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. Please note – you are NOT required to have or create a Paypal account to pay with credit card. By using these payment methods your credit card details are not exposed to Memorial Glass® and Memorial Glass® does not store your credit card details.
All domestic orders are sent with Australia Post. To ensure safe delivery, all orders have a tracking number and may require a signature on delivery. You will receive a notification by email with a tracking number once your order is dispatched.
Once full payment has been received for your order you will be sent a kit consisting of a small container for the ashes, a return address label and instruction letter. Once your kit has been returned to us your order will be custom made and items shipped within 4 – 6 weeks.
For deliveries within Australia postage and handling charges and insurance are included in the item pricing.
We can ship internationally at a flat rate of $80. Please check that the postal service in your country will transport cremation ashes prior to placing your order.
Please ensure that the delivery details entered during checkout are correct. We cannot be responsible for orders delivered to an incorrect address provided to us by you. Shipping charges will apply for orders that have to be re-sent due to incorrect details provided to us.
Memorial Glass® recognises how important your loved ones ashes are to you. We take great care in the packing of all orders. It is unlikely that your order will arrive damaged, if this does occur we will replace the damaged item in accordance with our returns and refunds policy. In the rare event that your order is lost in transit all claims must be made with the shipper. Memorial Glass® will assist with your claim if required.
Our glass mementoes are lovingly hand made and each one is as unique as the person they memorialise consequently slight variations in size, shape and colour will occur. Due to the differences in screen calibration between various display monitors, the colours you see on your screen may not be identical to the actual product. Screen images are intended as a guide only and should not be regarded as absolute. Bubbles within the glass are a part of the process and are not a defect.
Return and Refund Policy
Due to the personal nature of our custom made products we are not able accept returns or offer refunds. In the unlikely event that your Memorial Glass® memento arrives damaged we will replace it free of charge as long as we are notified within 14 days of receipt of delivery. Photographic evidence will be required.
All of the glass products, designs, logos and photographs on our website are protected by copyright, owned by Memorial Glass® and may not be used without written permission. The content must not be reproduced, modified, republished, uploaded to a third party, transmitted, posted or distributed in any way without the express authorisation of Memorial Glass®. If you would like to feature our work, please contact us to request images. Memorial Glass®, 16B Hunter Road, Healesville, Victoria, 3777. Phone:03 5962 6413. E-mail:firstname.lastname@example.org. ABN 19 872 483 511